Privacy Policy

Effective Date: 12/15/2025

1. Who We Are

Roof Monkey USA (“Roof Monkey,” “we,” “us,” or “our”) operates the website
👉 https://roofmonkeyusa.com

Legal Notice:
Roof Monkey USA is the current operating name of Do It Right Roofing LLC, formerly doing business as Do It Right Roofing. The company is now operating as Roof Monkey USA (Lambright and Fam Roof Monkey USA). All references to Roof Monkey USA refer to the same legal entity as “Lambright and Fam Roof Monkey USA.”

2. Information We Collect

We collect personal information only when it is voluntarily provided or automatically collected through normal website usage.

Information You May Provide

• Name
• Email address
• Phone number
• Address or service location

Information submitted through contact forms, quote requests, or scheduling tools

• Messages, comments, or inquiries you send to us
• Automatically Collected Information
• IP address
• Browser type and device information
• Pages visited and actions taken on our website
• Date and time of visits

This data helps us improve site performance, security, and user experience.

3. How We Use Your Information

We may use your information to:

• Respond to inquiries or service requests
• Provide estimates, inspections, or roofing services
• Schedule appointments and communicate with you
• Improve our website, services, and marketing efforts
• Send transactional or service-related communications (email, phone, or SMS if you opt in)
• Detect spam, fraud, or abuse

We do not sell your personal information.

4. Comments and Media
Comments

When visitors leave comments, we collect:

• Data shown in the comment form
• IP address and browser user agent (for spam detection)
• An anonymized hash of your email address may be shared with Gravatar to display a profile image if you use that service.
  Gravatar Privacy Policy: https://automattic.com/privacy/

Media Uploads

If you upload images, avoid including embedded location data (EXIF GPS). Visitors may be able to extract this data from publicly available images.

5. Cookies and Tracking Technologies

We use cookies to:

• Remember user preferences
• Improve website functionality
• Analyze traffic and usage patterns

Cookies may include:

• Comment form convenience cookies (1 year)
• Login/session cookies
• Temporary cookies to test browser compatibility

You can disable cookies through your browser settings, though some site features may not function properly.

6. Embedded Content from Other Websites

Pages on this site may include embedded content (videos, maps, social posts, etc.).

Embedded content behaves as if you visited the third-party website directly. These third parties may:

• Collect data
• Use cookies
• Track interactions

We are not responsible for third-party privacy practices.

7. Analytics and Advertising

We use tools such as Google Analytics to understand website usage and improve performance.

These services may collect anonymized usage data and set cookies. You can opt out via browser settings or Google’s opt-out tools.

8. Who We Share Your Data With

We may share your data only when necessary, including:

• Internal staff and contractors
• Website developers or IT providers
• CRM, scheduling, or communication platforms
• Legal or regulatory authorities if required by law

We do not rent, trade, or sell your personal data.

9. How Long We Retain Your Data

• Comments and metadata: retained indefinitely
• Customer inquiries and service records: retained as long as necessary for business, legal, or tax purposes
• User accounts (if applicable): retained until deleted by the user or administrator

10. Your Privacy Rights

Depending on your location, you may have the right to:

• Request access to your personal data
• Request correction or deletion
• Request a copy of your data
• Opt out of marketing communications
• To exercise your rights, contact us using the information below.

We may retain certain data where legally required.

11. Where Your Data Is Sent

Visitor comments may be checked through automated spam detection services.

12. How We Protect Your Data

We use reasonable administrative, technical, and physical safeguards, including:

• SSL (Secure Socket Layer) encryption
• Restricted access to sensitive data
• Secure hosting and software practices

No method of transmission is 100% secure, but we take data protection seriously.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

14. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy, contact us at:

Roof Monkey USA
(formerly Do It Right Roofing LLC)
📞 Phone: (833) 499-7600
📧 Email: info@roofmonkeyusa.com

Your trust matters. We are committed to protecting your privacy and handling your information responsibly.